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Logging in with an emergency code

This guide provides instructions on how to log in with a one-time emergency code.

  1. Log in: Enter your email and password to access Maventa.
  2. Choose an alternative method: Click "Try another way" instead of entering the 6-digit code.
  3. Choose Use the emergency code: Select "Use a one-time emergency code" and enter the emergency code received via email.
  4. Save the new emergency code: When the system provides a new one-time emergency code, save it in a secure place and click "I have noted down my new one-time emergency code" to log in.

 

After logging in, you can re-enable two-factor authentication to ensure secure access with your authenticator app and a 6-digit verification code in the future.

Re-enable two step authentication here

 

Frequently Asked Questions

How long is the emergency code valid?
The emergency code has no expiration date and can be used whenever needed.

How do I obtain an emergency code?
You receive an emergency code when you enable two-factor authentication. If you do not have an emergency code, contact customer service to obtain a new one.

Can the same emergency code be used more than once?
No, the emergency code is for one-time use only. It is intended for use when other login methods are not possible, such as when the phone is lost or broken.