Logging in with an emergency code
This guide provides instructions on how to log in with a one-time emergency code.
- Log in: Enter your email and password to access Maventa.
- Choose an alternative method: Click "Try another way" instead of entering the 6-digit code.
- Choose Use the emergency code: Select "Use a one-time emergency code" and enter the emergency code received via email.
- Save the new emergency code: When the system provides a new one-time emergency code, save it in a secure place and click "I have noted down my new one-time emergency code" to log in.
After logging in, you can re-enable two-factor authentication to ensure secure access with your authenticator app and a 6-digit verification code in the future.
Frequently Asked Questions
How long is the emergency code valid?
The emergency code has no expiration date and can be used whenever needed.
How do I obtain an emergency code?
You receive an emergency code when you enable two-factor authentication. If you do not have an emergency code, contact customer service to obtain a new one.
Can the same emergency code be used more than once?
No, the emergency code is for one-time use only. It is intended for use when other login methods are not possible, such as when the phone is lost or broken.