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Logging in with an emergency code

This guide provides instructions on how to re-enable two-factor authentication on your Maventa account by logging in with a one-time emergency code.

  1. Log in: Enter your email and password to access Maventa.
  2. Choose an alternative method: Click "Try another way" instead of entering the 6-digit code.
  3. Use the emergency code: Select "Use a one-time emergency code" and enter the emergency code received via email.
  4. Report loss of authenticator: Choose "I have permanently lost access to the Authenticator app".
  5. Save the new emergency code: When the system provides a new one-time emergency code, save it in a secure place and click "I have noted down my new one-time emergency code" to log in.
  6. Re-enable two step authentication: Follow the instructions to reactivate two-factor authentication, so you can log in using your authenticator app and a 6-digit code going forward.

Frequently Asked Questions

How long is the emergency code valid?
The emergency code has no expiration date and can be used whenever needed.

How do I obtain an emergency code?
You receive an emergency code when you enable two-factor authentication. If you do not have an emergency code, contact customer service to obtain a new one.

Can the same emergency code be used more than once?
No, the emergency code is for one-time use only. It is intended for use when other login methods are not possible, such as when the phone is lost or broken.