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Contact information

Didn't find the answer to your problem in our self-service channels? Try our 24/7 AI chat. 

Maventa software partners and direct integration customers

As a partner, you can contact us through the following channels:

  • AI chat 24/7: Available around the clock in the bottom-right corner of Maventa’s support pages. The chat draws on a wide range of Maventa materials (support pages, website, blogs) to assist you. You can also request a customer service agent to join the conversation on weekdays from 09:00–11:00 and 12:00–15:00 (UTC +03:00).

  • Online Support Ticket & Email (Processed on weekdays, Mon–Fri)

    • Direct integration customers: Submit a support request through the support pages so you can also track the status of your tickets in application support. You can find the support ticket form here.

    • Software partners: You can send a support request by email to our software support (the shared email address has been provided directly to our software partners).

  • Phone Service
    +358 10 731 7260 (mobile call fee / local network fee apply; queuing is charged)
    Open weekdays, Mon–Thu from 09:00–11:00 (UTC +03:00).

    For further information, see: Contacting support: Best practices.

Accounting software users

If you use Maventa through financial management software, please contact the customer support of your financial management software, accounting firm, accountant, or property manager directly (they handle all support related to Maventa).

For example, if you use any of the following software, please contact your software or service provider's support directly:

Amili, Easor, Fivaldi, Greenstep, Hausvise, Netvisor, Passeli, Oscar Software, Severa, Talenom, Tampuuri, Value Frame, Verkkolaskut.fi, Visma Business, Visma eAccounting, Visma L7, Visma.net, Visma Nova, Vitec Software

Contacting support: Best practices

To speed up the troubleshooting process, please review these guidelines and provide the necessary details when submitting a request.

Information to include in your message

    • Description of the problem: What were you doing and what went wrong?

    • Identifiers: Invoice number, document ID, or transaction reference.

    • Time and system: Date and time of the error, as well as the name of the software or integration used.

    • Exact error message: Screenshot or copied error text.

    • Scope: Does the error affect all transactions or only specific individual cases?


Helpful additional details

    • Environment (is it a test or production environment)

    • Have any recent changes been made to system settings

    • Did the transmission fail before sending, or did the recipient reject the document

       

What happens next? Once we have these details, our technical team will review the case and advise you on the next steps.

Exceptional opening hours

Please note that during the closed period you can contact Maventa 24/7 with the AI ​​chatbot on our support pages, but you cannot ask a customer service representative to join the conversation.

Adjusted opening hours: October 22–23

We will be closed on October 22 and 23 due to a training event. During this time, our capacity to handle incoming inquiries will be limited, so response times may be longer than usual.

We will return to normal operations after the training and will address your inquiry as soon as possible.

Thank you for your understanding.

Maventa verkkopalkka

Maventa verkkopalkka is a service provided by Visma Solutions Oy. Contact details and customer support for Maventa verkkopalkka can be found on the service's own support pages.

For questions regarding the content of a payslip, employees should contact their employer directly, as the employer is responsible for creating and sending the payslips.

Maventa service billing

If you have questions about invoices you have received, please contact the sender of the invoice directly. Maventa acts only as the invoice intermediary.

More detailed contact information on the invoice.

Who should I contact regarding my invoice?

Maventa operates as an e-invoice intermediary between companies, which means we do not have access to the billing details of other organizations

  • If your inquiry concerns a service invoice issued by Maventa Oy: You can chat with our AI assistant or submit a support request

  • If your inquiry concerns an invoice sent by another company: Please contact the sender of the invoice directly. You can find their contact information on the invoice you received