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Termination of a Maventa account

This support article contains instructions for terminating the Maventa service. Software partners carry out the termination via an email address shared with partners, and users of the listed partner software are instructed to contact their own service provider's or accounting agency's customer support directly. Maventa's direct customers, as well as users of other software, terminate the service by filling in a termination form and confirming the request via email, after which the termination comes into effect through processing by customer service.

 

Maventa's software partners

This section applies to Maventa's official software partners. Terminations by software partners are processed by contacting Maventa via the dedicated email address assigned and shared with partners for this purpose.

Software users

Maventa does not process terminations for customers of software partners directly if any of the software listed below is in use. In matters of termination, contact must be made directly with the customer support of the invoicing software, accounting agency, accountant, or property manager in use.

This instruction applies to the following software and service providers: 

Amili, Easor, Fivaldi, Greenstep, Hausvise, Netvisor, Passeli, Oscar Software, Severa, Talenom, Tampuuri, Value Frame, Verkkolaskut.fi, Visma Business, Visma eAccounting, Visma L7, Visma.net, Visma Nova, Vitec Software

Maventa's direct customers and users of other software

For Maventa's direct customers and users of software other than those listed above, the following process is complied with. The termination can only be made by the Maventa account's main user or a person with signing rights for the company.

Stages of termination:

  1. Filling in the form: The Maventa account's adnub user or a person with signing rights for the company fills in the Maventa termination form carefully in its entirety and, if necessary, carries out the termination measures mentioned on the form
  2. Email confirmation: After submitting the form, the system delivers a confirmation message to the stated email address
    1. Finalising the request: The Maventa account's admin user or a person with signing rights for the company finalises the termination request by clicking the Confirm termination button in the email
  3. Processing and coming into effect: The termination request transfers to Maventa's customer service for processing once the termination request has been finalised via the Confirm termination button. The termination comes into effect only when the termination request and form have been processed by Maventa's customer support.

📌 Maventa's customer support always verifies the signatory's signing rights if the termination is requested by a person with signing rights for the company.