Termination of a Maventa account

• Maventa's software partners
• Software users
• Maventa's direct customers and users of other software
• Before terminating
• What happens when the account is terminated
• Changing to another e-invoicing operator
• Automatic closure of inactive accounts

Maventa's software partners

This section applies to Maventa's official software partners. Terminations by software partners are processed by contacting Maventa via the dedicated email address assigned and shared with partners for this purpose.

Unlinking a company is not the same as terminating it. When a company is unlinked from your software, its Maventa account stays open, and its e-invoicing addresses and network registrations remain in place. Invoices can keep arriving to an account that is no longer in use.

• If the customer stops using Maventa altogether, send a termination request.
• If the customer continues using Maventa directly or with other software, make sure that software is linked to the company account.

Software users

Maventa does not process terminations for customers of software partners directly if any of the software listed below is in use. In matters of termination, contact must be made directly with the customer support of the invoicing software, accounting agency, accountant, or property manager in use.

This instruction applies to the following software and service providers: 

Amili, Easor, Fivaldi, Greenstep, Hausvise, Netvisor, Passeli, Oscar Software, Severa, Talenom, Tampuuri, Value Frame, Verkkolaskut.fi, Visma Business, Visma eAccounting, Visma L7, Visma.net, Visma Nova, Vitec Software

Maventa's direct customers and users of other software

For Maventa's direct customers and users of software other than those listed above, the following process is complied with. The termination can only be made by the Maventa account's admin user or a person with signing rights for the company.

Stages of termination:

1. Filling in the form: The Maventa account's admin user or a person with signing rights for the company fills in the Maventa termination form carefully in its entirety and, if necessary, carries out the termination measures mentioned on the form
2. Email confirmation: After submitting the form, the system delivers a confirmation message to the stated email address
   1. Finalising the request: The Maventa account's admin user or a person with signing rights for the company finalises the termination request by clicking the Confirm termination button in the email
3. Processing and coming into effect: The termination request transfers to Maventa's customer service for processing once the termination request has been finalised via the Confirm termination button. The termination comes into effect only when the termination request and form have been processed by Maventa's customer support.

Before terminating

The following should be checked before the termination request is sent:

• Saving invoices. Once the account is terminated, users can no longer log in to Maventa. Any invoices and documents that need to be kept must be downloaded before the termination comes into effect.
• Ending other contracts separately. Terminating the Maventa account has no effect on contracts with accounting or invoicing software providers or other service providers. These contracts are ended through the provider's own customer support.

• Active additional services. Services such as consumer e-invoicing in Finland and receivables services must be ended as part of the termination.
• Timing when changing operator. See Changing to another e-invoicing operator below.

What happens when the account is terminated

When the termination comes into effect, Maventa:

• Switches off invoice receiving and removes the company's e-invoicing addresses and network registrations, including Peppol
• Ends scanning services, consumer invoicing agreements and the connection to the Finnish bank network, where in use
• Removes all users from the company account, after which nobody can log in to it
• Releases the company's business ID, so the company can register again later, with Maventa or with another service provider

Changing to another e-invoicing operator

A company can use several e-invoicing operators at the same time. Each e-invoicing address, however, can be registered to receive Peppol invoices through only one service provider at a time. When the Maventa account is terminated, Maventa removes the company's e-invoicing addresses and Peppol registrations, after which the new service provider can register the same addresses.

If only part of the company’s invoicing moves to another operator, the Maventa account does not need to be terminated.

If all of the company's invoicing moves to another operator, the timing should be agreed with the new service provider so that incoming invoices are not interrupted. More information is available in Maventa's documentation:

• Invoice receiving
• Peppol network

Automatic closure of inactive accounts

Maventa also closes company accounts automatically when they have had no transactions for 13 months. An email alert is sent to the account after 12 months of inactivity, giving the company one month to take action.

Companies that use Maventa only occasionally can keep their account open with the Keep Active feature. More information is available in Companies and settings.