Maventa service billing
This article outlines the principles of Maventa’s service billing, the billing parties involved, the implementation of consolidated billing, and the process for updating billing information.
Billing entity and pricing principles
The party responsible for Maventa’s service billing is determined by how the service has been deployed:
Billing by the software provider: When Maventa is used as an integrated service through accounting software, billing is typically handled directly by the software provider. In these instances, the provider's specific price list and billing terms apply.
Direct billing by Maventa: Maventa bills for the use of the service directly when using Maventa Connector or other software where Maventa billing is not included in the software agreement. Transactions performed directly through the Maventa user interface are also primarily billed by Maventa.
Billing schedule: For direct billing by Maventa, invoices are issued monthly if the billing account balance exceeds 10 euros (€). If the balance remains below this threshold, the invoice is sent during the month the balance exceeds 10€, or at least bi-annually (in July or December).
When billing is managed through accounting software, the software provider's own billing cycles are followed. It is recommended to verify billing cycles directly with the accounting software if necessary.
💡 Direct billing by Maventa occurs when using accounting software that does not include Maventa usage in its own billing, or when the service is accessed directly through the Maventa user interface.
Consolidated billing (🇫🇮🇸🇪)
Finnish and Swedish companies have the option to centralise the billing transactions of several different companies into a single billing entity, such as an accounting firm or a parent company. Setting up consolidated billing requires that all company accounts to be included in the consolidated invoice are managed under the same admin user.
Consolidated billing is configured by navigating to the Billing information section of the account settings. Detailed instructions can be found from here: Company settings.
The change must be made separately for each company account that is to be included in the consolidated invoice.
Management of billing address
Maventa service invoices are primarily delivered as e-invoices to the company’s own Maventa account, provided that e-invoice receiving is activated. If receiving is not active, the billing information specified in the company account settings is used. Available delivery methods for invoices are:
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Maventa account
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E-Invoice
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E-mail
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Billing address (paper invoice via post)
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Billing through another company (consolidated invoice)
Billing settings and the delivery method for Maventa service invoices can be reviewed or updated by an admin user in the Billing information section of the account settings. Detailed instructions can be found from here: Company settings.
📌 The billing information and delivery method defined in the company account settings only affect the delivery of Maventa’s own service invoices. These settings do not affect the delivery methods or addresses of invoices sent by other suppliers.
The company is responsible for ensuring that all information regarding Maventa service billing is kept up to date.
Special situations in service billing
Certain practices apply to Maventa’s billing regarding the formation of charges, management of corporate changes, and exceptional payment situations. Familiarity with these procedures helps the company maintain service continuity and ensure billing accuracy during transitions.
Basis of charges
Maventa acts as an e-invoice operator, and charges are based on performed transactions, such as sending or receiving invoices. Individual transactions and their timestamps can be verified from the invoice attachment.
Maventa's direct customer price list can be found here: Pricing. If the service billing is handled by the accounting software provider, provider’s price list and billing terms are followed.
Corporate restructuring
Corporate restructurings, such as mergers or name changes, often require updates to billing settings and company account information. The procedure depends on whether the company's official Business ID changes or only its name.
Detailed instructions regarding corporate restructuring can be found here: Company mergers and acquisitions.
Payments and reclamations
An overpayment on an invoice billed by Maventa is automatically credited toward future service invoices. If an invoice is found to be incorrect, a reclamation should be addressed directly to customer service. Detailed contact information can be found on the invoice.
Further information is available here: Contact information - Maventa service billing.
Termination of service
Detailed instructions for terminating a Maventa account can be found here: Termination.