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03.11.2026 - Maventa Customer Support is piloting the AI agent Mauri AI

Maventa Customer Support is piloting an AI agent that replies to some support requests. The pilot covers a limited group of customers. If the AI's reply does not solve the issue, replying to the message thread as usual passes the case on to a human expert.

Dear customers,

Today, 3 November 2026, Maventa Customer Support starts a pilot in which the AI agent Mauri AI replies to some support requests.

ℹ️ The pilot does not cover Maventa's software partners. Support for software partners continues as before.

What Mauri AI is

Mauri AI is an AI agent that replies to the first message of some support requests. Mauri bases its replies on Maventa's public documentation and support pages. The aim is to answer the most common questions faster. This gives Customer Support experts more time for cases that need a closer look.

Every reply from Mauri states that the message was written by AI. AI replies can contain errors, so it is a good idea to check the information before making any changes based on it.

Who the pilot covers

The pilot does not cover Maventa's software partners. Their support requests are still handled by a human expert.

For other customers, only some support requests are part of the pilot. This means not every request gets a reply from Mauri. Some are answered directly by a human expert, just as before.

How the pilot works

  1. A support request is sent to Maventa Customer Support as usual.
  2. Mauri AI replies to the first message.
  3. If the reply does not solve the issue or seems incorrect, it is possible to reply to Mauri's message directly.
  4. The message is passed on to the Maventa Customer Support team, and a human expert picks up the case as soon as possible.

There is no need to send a new support request or explain the issue again. The expert sees the whole message thread, including Mauri's reply.

💡 Mauri cannot see individual companies' data and does not make changes to settings.

A little patience

Mauri replies quickly, as it never takes coffee breaks. Our human experts do, and rightly so. There may therefore be a short delay between Mauri's reply and an expert picking up the case. Once a case reaches a human, it gets expert and careful attention.

Data processing

Personal data is processed in order to respond to the support request. More information on data processing is available in the Visma Privacy Statement.

⚠️ Please do not include sensitive information, such as personal identity numbers or API keys, in support requests.

Feedback

Feedback on Mauri's replies and on the pilot as a whole is welcome. All feedback, including critical feedback, helps evaluate how well the pilot is working.