Important information for Maventa scan service users in Finland
Maventa is taking into use a new scan service provider for Finnish customers.
What is changing and why?
Maventa will change its invoice scanning service provider in Finland, moving from Crediflow to InExchange Factorum AB during spring - autumn 2026. This change applies to the Finnish Scan Network solution, which is the default invoice scanning service activated via Maventa.
The update is part of our ongoing effort to deliver a more consistent, high quality service and unify scanning services across markets. InExchange’s scan solution is already successfully used in other countries, and this change allows us to bring the same proven and reliable setup to Finland.
⚠️ A significant change for customers is that the scanning addresses – both email and postal addresses – will change. It is important to inform suppliers of the new address. The transition happens in steps and the old email addresses will remain operational, allowing invoice senders to continue using them if needed (see more details later in the instructions).
The transition will be carried out in a controlled and gradual manner by Maventa. Invoice processing will be moved to InExchange step by step, and there will be no interruptions in processing.
-
Email traffic: Maventa is able to route messages sent to the old addresses to the new ones, so the email addresses will continue to function in parallel even long after the Crediflow connection has been closed.
-
Postal traffic: Cannot be managed by Maventa, which means the old postal scanning addresses will stop working on September 30, 2026. It is important that the new addresses are communicated to invoice senders well in advance of this date.
How will the change happen?
- Starting from week 22, all new scan accounts will be opened with InExchange’s solution. After this point, new Crediflow accounts will no longer be created.
- After that, we will begin opening InExchange accounts for Finnish companies that already have Crediflow accounts, enabling parallel usage during the transition period. The opening of all existing accounts is expected to be completed around mid-June.
- Once all InExchange accounts have been opened, Maventa will send a separate notification confirming that the new scanning addresses are available. For some customers, the new addresses may become visible earlier. Once the addresses are visible in the user interface or via the API, they are active and can already be shared with invoice suppliers.
📌 Please note that Maventa will not send a separate notification with the new addresses to each individual customer.
- The old email addresses will remain operational at least until late 2027, allowing invoice senders to continue using them if needed. During this time, Maventa will handle the routing of incoming emails to InExchange in the background to ensure invoices continue to be processed without interruption. A definitive end date for the old kollektor.fi domain has not yet been decided. We will inform well in advance when the date has been set.
- It is important to note that the Crediflow postal scanning addresses will stop working at the end of September (30.9.2026). When informing invoice senders about the new postal scanning address, it is strongly recommended to also provide the new email scanning address to ensure a smooth transition and to avoid the need to communicate the addresses twice.
- Any letters sent to the old postal scanning address after it has been closed will be returned to the sender. For faster and more reliable invoice delivery, we strongly encourage switching to the email scanning address instead of sending invoices by post.
📌 By the end of September, Crediflow will be permanently closed, and Scancloud will become the default Scan Network provider for Finnish invoices.
Scanning addresses
During the transition period, Finnish companies will have two valid scanning addresses which can be used in parallel. Once the InExchange service has been opened for a customer, the new address will be the one shown in the Maventa UI and returned via the API.
| Scan provider | Email address | Postal address | Validity |
| Crediflow (existing) | invoice-BID@kollektor.fi | Company name, Scan ID, PL 100, 80020 Kollektor | Email: Until late next year. Postal: until 30.9.2026 |
| InExchange (new) | FI-BID@scan.maventa.com | Company name, AIFIXXXX (XXXX = customer number assignment to the company), P.O. Box 1100, 01301 VANTAA | In use from June onwards, once the addresses are visible in the user interface or via the API. |
What we recommend to do
When opening InExchange accounts, Maventa will use the same company and return address details that are currently used with Crediflow. To ensure a smooth transition, we ask you to check that the following information is up to date:
- The company’s postal address
- The scan account details (return address information)
You can access the update sections using these paths:
Postal address: Settings > Company settings > Postal address
Return address (Scanning service): Settings > Invoice settings > Receiving invoices > Scan network > Return Address
📌 If the information is not correct, the InExchange account cannot be opened for the company. We will contact you separately if we identify customers whose details need to be updated.