16.07.2026 (SOLVED)- Delays with paper scanning service in Finland
This notice concerns a delay in paper invoice scanning in Finland.
Status update July 28, 2026:
The transfer of paper invoices received by the scanning service has returned to normal. Currently, a few remaining backlog materials are being processed, and processing times are expected to return to normal in the coming days.
Dear customer,
Our scanning provider in Finland (Crediflow) has informed us that since July 14th they have not been able to transfer scanned invoice data. This originates from an IT-issue on their suppliers side.
Paper invoices sent to Kollektor postal addresses during this period will still be scanned, but there will be a delay in processing.
They are currently estimating paper scanning services being resumed as of July 28th.
This issue does not affect invoices sent via email, or invoices sent by post to the new postal addresses connected to new scanning service provider.
We are working to resolve this issue as quickly as possible and will update this announcement accordingly. We sincerely apologize for any inconvenience this situation may cause.
Best regards,
Maventa Customer Care