Skip to content
English
Log in to support portal
  • There are no suggestions because the search field is empty.

08.07.2026 - SOLVED: Important information regarding new postal scanning addresses

This announcement concerns the recently informed new postal scanning addresses.

Update 13.07.2026: We have successfully completed comprehensive testing and have full confirmation that the new postal addresses are working exactly as they should. The routing issue has been resolved, and the postal addresses are now at your disposal and functioning normally and reliably.

Update 10.07.2026: We have received confirmation that the new postal addresses function correctly, but we are currently doing comprehensive testing to ensure that all addresses are fully functional and stable once again.

Important note: Please hold off on using the new postal addresses until these tests are completed. We will update this post as soon as we have received the results of these tests. 

We are currently investigating a technical routing issue related to the new postal addresses. To ensure that invoices sent by post continue to be processed without disruption, we kindly ask you to follow the instructions below.

What you need to do:

  • Continue using your current postal scanning address for the time being: Do not switch to the new address or distribute it to your suppliers yet, if you have not already done so. 
  • If you have already shared the new postal address with your suppliers: If possible, please ask them to send any invoices via email instead, or to resend them by post as soon as the new addresses are operational.

If your suppliers have already sent invoices by post to the new scanning address, these letters will be returned to the sender. 

This issue does not affect invoices sent to the new email scanning addresses. These will continue to be delivered without disruption to your company's Maventa account.

We are working to resolve this issue as quickly as possible and will update this announcement as soon as a solution is found. We sincerely apologize for any inconvenience this situation may cause.

Best regards, 
Maventa Customer Care