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Termination

This guide explains how to terminate your Maventa account either through your billing software or directly via Maventa, what to consider before closing your account, and what happens after termination.

Account Termination

  1. Termination:

    1. Using Visma software: Submit a written termination request directly to your accounting software's customer service, or to your accountant or property manager.

    2. Using non-Visma software: Send an informal termination notice to Maventa's customer service.

  2. Effective Date: Termination becomes effective once the request and form have been processed by our customer service. If termination is set for a later date, send the notice about a week before the desired date.

  3. Who Can Terminate: The termination can be made by the account's main admin or an authorized company signatory. If the request comes from someone without admin rights, we will verify signatory authority through the Asiakastieto register and send a Visma Sign form for signing related to the termination.

Considerations related to termination

  • Account access: After termination, you will no longer be able to log into the account.

  • Saving invoices: Save any necessary invoices before closing the account under Invoice Tools > Export invoices.

  • Updating billing information: Update billing information under Company Settings > Billing Information.

  • Scanning service: The scanning service will be closed when the account is terminated. Check and update the return address of the scanning service under Invoice Settings > Receiving Invoices > Scan network. Note that changes in settings take effect the next business day, so termination should be done after changes take effect.

  • Scanning service reception valid for 60 days post-termination: Materials sent to the scanning service will continue to be delivered for 60 days after termination to the email designated for non-invoice materials. Update this address in Invoice Settings > Receiving Invoices > Scan network. After 60 days, materials sent to the scanning service will no longer be processed. Notify billers of address changes.

  • E-invoice address: Maventa's e-invoice address will be removed from the public e-invoice directory the night following termination.

  • Final invoice: After termination, you will receive a final invoice if there have been transactions on the account. The minimum invoice amount is 10 euros. The invoice is sent at the beginning of July or at the end of the year, depending on the termination date. Before closing the account, ensure billing information is up-to-date under Company settings > Billing information.