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Re-installing two-factor authentication

This article explains how to re-enable two-factor authentication for Maventa login, for example if your authenticator is not functioning or you have changed devices.

Re-enabling the Authenticator When the Previous Device Is Available

If you are setting up a new phone and still have access to your previous device, you can transfer your authenticator accounts by following these steps (please note these instructions are based on Google Authenticator):

  1. Install Google Authenticator or another authenticator application on your new device.
  2. Open the authenticator app on your previous device and tap the three dots in the upper right corner.
  3. Select “Transfer accounts,” then choose “Export accounts” to generate a QR code.
  4. On your new device, select “Import accounts” in the authenticator app and scan the QR code.

Please note that these instructions apply specifically to the Google Authenticator application.

Re-enabling the Authenticator When the Previous Device Is Unavailable

If the authenticator’s six-digit code is not working, or you have switched devices and no longer have access to your previous device, we recommend re-enabling two-factor authentication. You will need the emergency backup code saved during your initial login—please follow these steps:

  1. Remove the Maventa account from your authenticator app if it is still present.
  2. Go to the Maventa login page.
  3. Enter your username and click “Next.”
  4. Enter your password and click “Log in.”
  5. Instead of entering the six-digit code, select “Try another method.”
  6. Choose “Use a one-time backup code.”
  7. Enter the backup code you previously saved or received via email, then confirm.
  8. Select “I have permanently lost access to my Authenticator app.”
  9. The two-factor authentication setup will now start. Click “Use another Authenticator app.” If you are using Visma Authenticator, select “Next.”
  10. Scan the QR code with your authenticator app or enter it manually. Once the code is added, click “Next.”
  11. Enter the new six-digit code provided by the app and click “Next.”
  12. The system will generate a new backup code. Save this code in a secure location—you can copy it using the adjacent button and check “I have copied and saved the code,” then click “Next.” If you experience future issues with the six-digit code, this backup code can be used for login.
  13. You will receive confirmation that two-factor authentication has been successfully enabled. After confirmation, click “Next.”
  14. You are now signed in.

If you no longer have access to your backup code, please contact our customer support team. We will provide you with a new backup code sent to the email address associated with your user account. Once you receive the new backup code, follow the instructions above to reactivate your authenticator’s six-digit code.