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Invoicing for Maventa service

This guide provides information on who invoices the customer for the use of Maventa, the timing of the billing, how to make changes to consolidated invoicing, and how to update the billing address. It also offers answers to frequently asked questions related to Maventa's billing.

 

Who invoices the customer for the use of Maventa?

If Maventa is utilized as an integrated service through financial management software, it is likely that billing will be conducted directly by the software provider. In this scenario, Maventa's pricing does not apply, and pricing should be verified directly with the software provider.

If Maventa's service is used via Maventa Connector or other software that does not bill directly for the service, invoicing will be conducted by Maventa for the service usage. It should be noted that if an invoice is retrieved or sent directly from Maventa's interface, the transaction will be charged by Maventa.

Monthly invoicing will be conducted by Maventa if the account balance exceeds 10 euros. Otherwise, billing occurs every six months. If the service is used through financial management software, billing cycles should be verified with the financial management software provider.

 

Maventa invoices the customer directly when utilizing software that does not include Maventa's usage in its billing or when the service is accessed directly through the interface at https://secure.maventa.com/login.

 

Consolidated Invoice for Company Transactions to the Billing Company

Within the Maventa account settings, it is possible to designate a billing company for invoicing purposes, such as an accounting firm or property management company. The billing company can only be assigned to companies under the same user account, meaning the Maventa user account must be associated with all companies included in the consolidated invoice.

To assign a billing company on the Maventa account, navigate to:

  1. Settings
  2. Company Settings
  3. Billing Information
  4. From the Delivery Method dropdown menu, select the option "Billing through a billing company."
  5. In the Billing Company dropdown menu, you can view all companies to which you have access rights.
  6. Select the desired billing company from the list and confirm the setting by clicking Save.

Changes must be made individually for each company that is to be included in the billing company's invoice.

Billing Address for Maventa Invoicing

If company's Maventa account has been configured to receive electronic invoices, we will primarily deliver invoices directly to that account for the use of Maventa's services. Should electronic invoice reception not be activated, we will invoice your company based on the information provided during account setup.


The primary user of the company can verify this information by logging into Maventa and selecting:

  1. Settings
  2. Company Settings
  3. Billing Information

If it is needed to update the billing address, this can be accomplished within the same view. Users can choose from five different billing address options:

  • Email
  • Postal Address
  • E-invoice
  • Maventa Account
  • Billing through a billing company

Once the desired billing address is selected, the choice must be confirmed by clicking Save.

Invoices will be sent to the address stored in the account settings. The company is responsible for ensuring that billing information is current.

Frequently Asked Questions

What will I be billed for?

Maventa operates as an e-invoicing service provider, facilitating the electronic transmission of invoices from suppliers to recipients. Through Maventa, it is possible to send e-invoices, email invoices, and paper invoices according to the billing information provided by the recipient. Additionally, our service allows for the receipt of e-invoices, and with our scanning service, email and paper invoices can also be received electronically.
Charges are transaction-based, and these can be reviewed in the attachment of the invoice you receive, which also indicates the transaction dates.


I have received an incorrect invoice from Maventa, how can I file a complaint?

If you believe that the invoice received for the use of Maventa's services is incorrect or should not have been issued, we kindly request that you contact our customer service directly.


My company has merged, what should I do?


If a new business ID is created as a result of the merger, it is necessary to establish a new account for this ID. This can be done either through financial management software or directly via the interface.

If the account is opened in the Maventa interface, please follow these steps:

  • Settings
  • Tools
  • Create a new company.

It is possible to keep both accounts open during the transition period, allowing the use of the old OVT code until the account is terminated.


Please note that after the closure of the old account, it will no longer be possible to review invoices. The termination notice must be submitted by the primary user of the account or an authorized signatory of the company. If the termination notice is submitted by an authorized signatory, we also require the company's trade register extract.

We recommend implementing consolidated invoicing for the account(s) to be closed, ensuring that the new primary account serves as the main billing entity. This approach prevents billing from being processed under an incorrect or outdated business ID.

I have paid an invoice twice, what should I do?

Any overpayment on the invoice will be automatically applied to future Maventa service invoices, requiring no further action.


I wish to terminate my Maventa account, what should I do?

Termination of a Maventa account must be conducted in writing through customer service. You may submit an informal notification as a support request.

Keywords

Billing, Maventa, consolidated invoice, billing company, billing address, financial management, e-invoice, transaction, merger, account termination