06.11.2025 Issue with sums of scanned invoices received during 31.10. - 5.11. 

Dear customer,

Maventa’s scan service had a problem that started on Fri, October 31 at 15:15 EET (14:15 CET) and lasted until Wed, November 5, 13:00 EET (12:00 CET).

The issue affected invoices that were processed through Scancloud for our Swedish and Norwegian customers during the mentioned time period and contained multiple VAT rates on the same invoice.

On these invoices, the VAT amount and/or the total amount excluding VAT were displayed incorrectly, while the total amount including VAT remained correct. In most cases, the discrepancies were minor, but in some cases, they were more significant.

We are really sorry for the trouble this has caused. We are working on contacting every partner this has affected directly.

We recommend advising your customers to double-check all scanned invoices received during that period to make sure that the sums are correct.

In general, we always recommend that customers carefully review all scanned invoices before making payments, not only during situations like this, but as a good practice in general.

We will also be adding stronger safeguards to prevent this kind of issue in the future, and to make sure that if something similar ever happens again, we’ll catch it much sooner.

Maventa Customer Care